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Friday
05Jun2009

Newsflash: We're All Shilling

Update: During the transition from WordPress to Squarespace (06.08.09), the post comments were lost for this post. If you commented before the transition, I've included them in one huge comment at the bottom of this post. Apologies for the inconvenience for you all. Thanks for your understanding. Sometimes transitions have glitches.

Mainstream media is mostly about money, so they reveal every time they have a financial conflict of interest. But bloggers are more about influence than money. So they have conflict of interest all over their blog, with every post. For example, every time you link to someone, you are hoping for some sort of acknowledgment, or some sort of good karma. Do you need to acknowledge that so as to protect your readers? Of course not. -Penelope Trunk, Brazen Careerist

Two weeks ago I was a guest panelist at Girls Night Out on Twitter. The conversation centered around working for brands. Earlier that day I had interviewed Stephanie Precourt about the article in BusinessWeek for which her blog was highlighted. More conversation is now centering around whether or not those of us being paid to blog should disclose. There are arguments for and against.

Today, IZEA, formerly PayPerPost, announced its plans to pay people to tweet about brands. In Mashable's coverage of the announcement, the comments ask if Twitter can remain "pure" with folks being paid to tweet. I contend that Twitter has never been, nor will it be, "pure" when it comes to brands. Whether you're cognizant or not of the fact that you're representing a brand, you are. All the time. Even when you talk about other people you think people should follow on Twitter, you're giving them an endorsement. Whether it's person to person, person to product or person to service, you are paying attention and asking others to pay attention to something.

Guilty By Association?

The day after that #gno I was heading out the door to SeaWorld on the same trip that Julia Allison got righteously beat up for "shilling" for on Gawker. I think Gawker and Valleywag have a thing for (beating up on) Julia and I know she can take care of herself. But I was there, in the photos. People mentioned me in the comments. I sat at the cafe shaking my head. Am I now shilling, too? Guilty by association, one of my friends emailed me, with a link to the articles. But that's weird. I don't feel guilty. I don't feel like I owe my readers an apology because I disclosed that Busch Entertainment was footing the bill. I didn't get a check out of the deal (to some people's horror - I was confronted about the fact at #gno) but felt that the experience was worth the time invested. I had fun. It was vacation-like. I got to meet people like Steve and Tara. Julia was apparently paid cash to go on the trip. That's the issue Gawker took umbrage with.

The Hybrid

So, I kept digging. Externally, internally. Is it ok to get paid to post? Is it ok to get free things in exchange for a review of a product? Is a hybrid ok? Should I take cash only? I've conducted countless off-the-cuff interviews. There's no conclusive, one-size-fits-all answer. The FTC is probably about to find that out, too, if they haven't already. In the interview with Stephanie Precourt I asked:

Q: When we see a ball player, a country music singer or actress wearing this brand of sunglasses or that brand of shirt because they were paid X number of dollars to wear it (or given it for free), do you feel we’re being marketed to or manipulated? Do you think they should say, during their interview at the Grammy’s reception, “by the way, ———– paid me ———– to wear this dress?” Is there any difference in this situation than for us as social media consumer/producers?

Stephanie: I feel the same way sometimes, but would not want to suggest I am some kind of celebrity. If a celebrity I think is fashionable is wearing something that I like, I don’t care if they paid for it or it was given to them. If they chose to wear it, then I think that is enough influence. I think my readers know me well enough that if I choose to talk about something, it’s because I actually think it’s cool and it’s not only because I got it for free. It’s something I will allow in my life or to reflect on me no matter who paid for it.

I think it will get really old if I have to post a picture of my baby and say: I bought this outfit for her with my own money! But I think it’s honest, and a plug for the company, if I was sent something she is wearing and in the post I mention that. That’s just how I feel and want to continue to be honest. In the social media/blogging setting I think we’re going to have to be up front about what is sponsored or given to us at all times in order for our other words to be taken seriously by our peers. And vice versa.

Enter Penelope Trunk

The room was riled up as the panel talk drew to a close. I was near the front of the room and had seen Penelope Trunk honest, vocal...some may say offensive. This was my first BlogHer, 2007. Chicago. Watching Penelope speak her mind to a packed room, I left inspired rather than pissed. I seemed to be one of few willing to admit a shot to the arm of honesty felt good. About a week after my interview with Stephanie, Penelope Trunk wrote: Which means that the arcane conflict of interest rules are to protect the newspaper, not the readers. And this, by the way, is why newspapers are going down: because they are more about themselves, and their hierarchies, and rules and structures, than they are about what their readers want. Readers should not care about the business dealings of the writers or their publishers. Readers just want good content. [emphasis mine]

The Wallet

I carry a wallet around town. I got it for free and love it. When someone asks me about it (it happens frequently) I say that I know the guy who thought it up, drew up plans for it, created it at the factory and now has this one tiny product out in the world. It's a creative triumph. I don't mention that I got it for free. I just tell them the story behind it. And here's the rub with pay-per-post. It's not that I think I should/shouldn't disclose (even though I usually do on my blog but don't in person - why should I differentiate?). I think that when a blogger gets free stuff, but isn't paid for her consulting time, she's getting "stuff" to craft a story. If I craft a story around a brand, it's worth something. In the case of the wallet, a woman was climbing a mountain once. She fell. When she came out of shock she realized her wallet had been shattered. Demolished. It had been in a bag she was wearing around her waist. It was underneath her tailbone. And you know what? It may have saved her from paralysis. Who knows. But I'll bet you can't say that about your wallet.

The Power of Story

You see that story? Now you want in. You want to know more about the company. You want to hear more about the woman who fell. Her background, maybe. How long has she been climbing? What is the wallet made out of that it absorbed her fall? The power of story is in its ability to keep you asking questions. Last night as I left Pixar's latest film, Up, having watched it for the second time (it's not that much different in 3D, I don't think), I wanted to know what happens next. That's the power of story. That's worth more than a few hundred dollars a post. Or a hundred dollars a tweet.

A powerful tagline, like a heartbeat, can last for years.

And what's the power of Twitter, really? You can plant the seed of a story. I don't accept cash to blog or tweet yet. Because I think the value in the power of story I can tell is worth more than a few hundred dollars a post. The story I tell can be retold by the company itself, in its marketing materials. It can be retweeted. Its worth isn't readily quantifiable.

Define "Paid" The question isn't "should we be paid to blog/tweet/spread the word about a company we love." The question isn't even "how do we know they really love or even like the company" for which they are evangelizing. The question should be, "what is the value of the advice I give, the consulting I do, the post I write and the tweets I share." That's a harder question to ask. And I don't think the answer is in any of the blog posts I've read. It's definitely not in the comments section. You're going to find that answer for yourself by researching what the market is offering, what your time/energy resources allow, what you determine is the value of your storytelling. And whether or not your responsibility to the brand includes crafting a story. (One reason I haven't decided to go with IZEA is that I don't want to craft a story in a vacuum for your company. I would prefer to do consulting, get to know you, become professional friends with you, as a client, before crafting a story.)

Back to the wallet. I contacted Mike, the friend who owns the wallet company. Based on the story of his customer who fell, I told him he should change his tagline. To Jimi. It'll save your ass.

Your Storyteller Value The final question is this. Is the stuff you're getting for free worth the story you're telling? And if not, can you put a price on it that will make it worth your while to share the story? Determine the value of your storytelling. And make the decision for yourself. We're all being paid to tell our stories. If the payment is a good feeling at someone responding with laughter to your story - and that's enough for you - then be aware of that. If you like being paid attention to - and that's sufficient - know that. I'm going to agree with Penelope Trunk that readers don't need to know you were paid to write a post. I think the knowing you need to focus on is knowing your worth as a storyteller.

It's a tougher, but far more important, question that you need to answer for yourself.

Reader Comments (5)

Jessica said:

Great post, as usual.

If you put 12 bloggers in a room, you're sure to get 13 opinions. I think they're all doing it right. 2 days ago

Janice (5MinforMom) said: I am so excited to read your post on this subject! I respect your insight and authority on these issues and you did not disappoint. Tons of great thoughts to chew all night on.

I love what you say about storytelling. I am all about telling a story and so when I do a giveaway, I prefer to weave storytelling into it. I am a writer! I can't help it!!!

For giveaways we do request an admin fee to help us cover our staff and site costs. (This is negotiable and we do not require it. Many of our giveaways run without it. But because we can not afford to continue running our site in the red, we simply had to find ways to cover the staff costs of running giveaways and dealing with PR.)

Many people are saying it is ok for giveaways to have fees since administering does have costs etc, but they shouldn't include a product review. Well - I sure hope that doesn't mean I can't weave a story into the post! I am providing enjoyable content even if it is a giveaway! I am still a writer. I am still entertaining, informing or engaging my reader!

We are taking extra precautions now to make sure we are "being transparent" although I sincerely believe that at no point have we mislead or misrepresented ourselves. Readers know we received the product. We usually SAID, "we received," or "we were sent" or "we were given the chance" or something that flowed naturally in the conversation. We just didn't stick ugly disclaimers that said things our readers already knew!

For the very few "paid" posts we did in the past, we did disclose with an obvious sponsored post disclosure. But we have rarely ever done such posts - like less than four times I think in 3+years.

We only charge admin fees for giveaways and for sponsored campaigns and contests that include ad buy or spokesperson duties.

As for the FTC saying that we are different than celebrities in the "expectation" - I think that is far too subjective and somewhat ridiculous. They are people of influence just as we are people of influence. (they just have way MORE influence!) It just seems like way too subjective of a comment to have weight when it comes to defining laws. They are individuals. We are individuals.

If anything, these issues seem far more applicable to affiliate marketing than product reviews and giveaways. Reviews and giveaways are obvious! Readers understand that there is product involved.

But products that are mentioned or endorsed and have affiliate links for financial gain without disclosure - now that I can see as a bit more deceptive or confusing for the reader.

We do our giveaways because our readers like them. In fact, most of the time, we have our writers review them for us and so I never even touch the products. I don't have time to write all the giveaway/reviews. And I wouldn't include them on my site if I didn't feel like my readers were benefiting from them.

This whole issue is making my head hurt! LOL

THANKS for your great post - we will be linking to it when I can get my head to stop hurting enough to write about it all.

Stephanie said: PS I just a couple hours ago saw Up in 3D and it was incredible. Thinking about when I can go see it again...

Stephanie said: Gwen, this was incredible and such a cleansing breath for me (as you know, I am wishing all of this away already) but thank you. This (I hope) is you having the last word... leading to a more positive spin on the whole situation.

Susan Getgood said: On the FTC issue, it's not so much motivation, honesty, credibility of the writer or even whether the endorser intended to deceive. It's whether knowing you were paid or got the thingy for free would affect how *the reader* interpets the endorsement. That's where the deception occurs, and why advertisers push for fewer restrictions, because generally speaking the unsolicited testimonial gets more weight.

The other thing everyone should keep in mind is the proposed guidelines are for *our benefit* They outline how the FTC intends to enforce the law. Better to know, and have the opportunity to prepare, to develop your own policies, than to suddenly be surprised, no?

mom101 said: You must invent that now now now! If I could get rid of quite a few of those hashtags, I'd actually be a very happy girl. That's all I'll say about that.

Gwen Bell said: Also, if I may quote you, "Then there are also classic essay sort of bloggers - say, me? - who, while we write about our lives as parents, are happy to accept certain opportunities like phone calls with Gloria Steinem and sitcom set visits because they are experiential. They fit into our lives, they provide content for our blogs, and they give us the ability to make jokes..." - you hit the nail on the head w/reference to it being experiential. That's a consideration for me before I say, "yes," (and I do say, "no," too) - does the experience make sense to my life? Not to my blog, not to my Twitter stream. But is it something I'd really like to try out?

Julie Marsh said: Crafting a story - yes! That's what really makes any post interesting, whether there's a product or service placed within it or not.

Twitter-wise, I agree with Liz. As long as I can unfollow (just as I can choose to delete a blog from my feedreader), Twitter will sort itself out. Probably more easily and with fewer repercussions than sponsored posts on blogs, in fact.

Gwen Bell said: Good points! And agreed about the "unfollow" button at the end. In fact, I'm still rooting for a mute button. Or a filter button that will make any hashtag that I don't want to see automagically disappear from my stream while still allowing me to follow a user. Goodbye #spon tweets!

And I know on Twitter's list of Things to Do that's probably pretty dang low. But anyway, consider the request submitted.

mom101 said: Oh my gosh, so much good thinking and so much food for thought (as I would expect from you).

I agree wholeheartedly that the most important thing is great content. In the end, your readers will stay with you if you continue to engage and entertain them, whether or not you got a product for review or whatever. However I'm trying to get my head around that analogy that the karma you get for posting a link to a blogger is shilling the same as the money you get for posting a link to a product. I think selling oneself is different than selling something else.

Actually if you read the whole insane 86 page FTC document they actually sum up all this stuff rather logically, particularly in terms of the blogger versus celeb endorsement debate. Basically it all hinges on "expectation." So with a celebrity, it is expected that Ed McMahon was paid to show up at your door with that big check, or that Ellen DeGeneres was paid to talk about American Express. A blogger however may seem like an individual extolling the virtues of foot fungus cream but was paid for it. It's now paid advertising and it's deceptive, the same way a fake testimonial would be on an ad without that teeny little "reenactment" disclaimer at the bottom of the screen.

Don't like a lot about that FTC proposal, but that line made a lot of sense to me.

So back to your headllne - will pay per tweet ruin twitter? Nah. Not unless someone disables that "unfollow" button. If anything, pay per tweet might be its own best deterrent!

June 9, 2009 | Registered CommenterGwen Bell

Wow, wow, wow WOW Gwen, the new site looks soooooo good.... !!! :D

June 9, 2009 | Unregistered CommenterAnita

Thanks, Anita! I look forward to meeting you soon!

June 10, 2009 | Registered CommenterGwen Bell

If you ask me, I don't see anything wrong with being paid to blog, being paid to endorse, or being paid to experience something and talk about it later - with full disclosure. Like you said, bloggers are all about influence, and brands get that. Brands are paying for that influence - as they rightfully should, since most bloggers built that influence from scratch and out of nonexistent funding. The problem comes with the public at large. Since blogging has always been "for the people, by the people," I think the public at large holds bloggers to higher standards than that.

The truth is, we are all advertisers, we are all marketers, we are all advocates of things we love (just like you said). The only real questionable variable is the money factor. As long as that source of monetary influence is disclosed, the reader can choose to dismiss a blog post for bias (if that's the decision the reader has made about the slant of the blog post) or, at the very least, read the blog post with that in mind. It's the reader's decision to decide whether it matters - and it may - but it shouldn't, as long as a blogger is honest. Influence truly isn't easy to buy, but it's even harder to earn. Brands get that. So they hope to piggyback on the fame of some chosen ones (who have worked very hard to build such influence, mind you). It either works, or it doesn't, but if not, it's on to the next blog post, right?

Blogging and blog communities developed from very organic means, and I think the communities tend to hold their bloggers to that standard. What communities should really be concerned about is whether or not they're being told the whole truth. If a blogger is willing to disclose such preferential or endorsed treatment, then you should consider him/her a blogger worthy of your eyespace.

June 11, 2009 | Unregistered CommenterFayza

Very good points. I think in the end, you disclose what makes you comfortable and that's all you can do. SOMEONE if gonna find faulty with SOMETHING no matter what you do. Of course, when it's the FTC, it is a little different, ha.

July 2, 2009 | Unregistered CommenterAimee Greeblemonkey

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